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FAQ

All you need to know about Illumicrate!

What is Illumicrate?

Illumicrate is a quarterly subscription service which delivers you a newly released book and other things for book lovers! Subscriptions and gift subscriptions are automatically renewed each quarter.


What do I get inside Illumicrate?

Each crate will contain a newly released book. We include a variety of genres. In addition to a fantastic book, we also send a variety of fun things! Examples are bookmarks, stationery, jewellery, accessories or any other small items that book lovers are sure to enjoy. Check out our Past Boxes for an example of what to expect!


What types of books will be in Illumicrate?

The books we will be sending out will usually be the UK editions of books. We will only include newly released books so the chances of our subscribers already owning the book will be as slim as possible.


How much does Illumicrate cost?

Illumicrate costs £29.99 per box, which includes free shipping in the UK! For international customers, additional shipping costs will be applied.


How can I pay?

We accept all major credit and debit cards on the website. If you are only able to pay via PayPal, email me at illumicrate@gmail.com with the subject line PAYPAL SUBSCRIPTION and I'll get back to you as soon as possible.


Do you ship internationally?

Yes, we ship internationally! Additional shipping costs will range from £4.99 - £13.99 depending on where you live.


When is Illumicrate mailed to me?

Illumicrate will be shipped approximately every three months, that means you'll receive 4 crates in the year! Boxes are scheduled to be shipped in February, May, August, and November.


Can I return my crate if I already have the book?

No, unfortunately we are not able to process returns. We will only ship newly released books, occasionally prior to the official release date, so the likelihood is that you will not receive a book you already own.


Can I cancel my subscription?

We are sorry to see you go! You can cancel your subscription at any time by logging into your account. However, you will still receive any box you have paid for prior to your cancellation.


How do I keep updated on Illumicrate?

We often make announcements on our Instagram and Twitter accounts. You can also subscribe to receive emails here. Note that we send less than 1 email a month, so we won't be spamming your inboxes!


I make things that book lovers will really enjoy! How do I get my items into Illumicrate?

We are always looking for lovely things for Illumicrate! Send an email to illumicrate@gmail.com with the subject line ILLUMICRATE SUPPLIER, along with a description of your items and/or a link to your shop and we will get back to you.


I have a YouTube channel / blog / instagram and I want to review Illumicrate! Will you send me a free box?

Thank you for your interest in Illumicrate! At the moment, we are specifically looking for YouTubers with over 5,000 subscribers to potentially do unboxing posts. Send an email to illumicrate@gmail.com with the subject line ILLUMICRATE UNBOXING and we will get back to you. Note that there are a limited number of boxes and we may not be able to reply to everyone.