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FAQ

All you need to know about Illumicrate!

What is Illumicrate?

Illumicrate is a quarterly subscription service which delivers you a newly released book and other things for book lovers! Subscriptions and gift subscriptions are automatically renewed every three months.


What do I get inside Illumicrate?

Each crate will contain a newly released book from different genres. In addition to a fantastic book, we also send a variety of fun things! Examples are bookmarks, candles, stationery, tote bags, prints, and other small items that book lovers are sure to enjoy. Check out our Past Boxes for an example of what to expect!


What types of books will be in Illumicrate?

The books we will be sending out will usually be the UK edition of books. We will only include newly released books released a maximum of 30 days prior to the shipping date so the chances of our subscribers already owning the book will be as slim as possible. Sometimes, we are also able to ship the books ahead of the release date.


How much does Illumicrate cost?

Illumicrate costs £29.99 per box, which includes free shipping in the UK! For international customers, additional shipping costs will be applied.


How can I pay?

We accept all major credit cards, debit cards and PayPal on the website.


Do you ship internationally?

Yes, we ship internationally! Additional shipping costs will range from £4.99 - £19.99 depending on where you live. These shipping costs do NOT include customs and other taxes that may be due within your country. All customs and other taxes are the responsibility of the customer.


When is Illumicrate mailed to me?

Illumicrate will be shipped approximately every three months, that means you'll receive 4 crates in the year! Boxes are scheduled to be shipped in February, May, August, and November. Keep an eye out on our social media (Instagram and Twitter) for when during the month the box will ship. Once we have sold out of the box for the quarter, any orders will automatically be made for the next box.


Can I return my crate if I already have the book?

No, unfortunately we are not able to process returns. We will only ship newly released books, occasionally prior to the official release date, so the likelihood is that you will not receive a book you already own.


Can I cancel my subscription?

We are sorry to see you go! Before you consider cancellation, did you know you can skip a box instead? If you really have to cancel, you can do so at any time by logging into your account on this website. However, you will still receive any box you have paid for prior to your cancellation. If you have already paid for the crate and want a refund, this must be requested before the box has shipped.


How do I keep updated on Illumicrate?

We often make announcements on our Instagram and Twitter accounts. You can also subscribe to receive emails here. Note that we send less than 1 email a month, so we won't be spamming your inboxes!


How do I become a supplier for Illumicrate?

We are always looking for lovely things for Illumicrate! Send an email to illumicrate@gmail.com with the subject line ILLUMICRATE SUPPLIER, along with a description of your items and/or a link to your shop and we will get back to you. Note that we will require a sample of your product.


I have a YouTube channel / blog / instagram and I want to review Illumicrate! Will you send me a free box?

Thank you for your interest in Illumicrate! At the moment, we are specifically looking for YouTubers with over 5,000 subscribers to potentially do unboxing posts. Send an email to illumicrate@gmail.com with the subject line ILLUMICRATE UNBOXING and we will get back to you. Note that there are a limited number of boxes and we may not be able to reply to everyone.