Illumicrate damage guidelines

Posted on June 15 2020

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If you receive an item that is damaged, we will try our best to replace it for you. Please fill out our Customer Support form within 14 days of receipt of the item and we can have a replacement sent out to you. Be ready to provide photos of the damaged item/s and the box, showing the shipping label.

As a general rule, we are unable to replace a product if only the packaging is damaged, but the product itself is undamaged.

Book damage guidelines:

Does qualify as damaged

 

Does not qualify as damaged

 

A tear/rip/cut or visible scratch on the front of the dust jacket or spine larger than 1cmLight scratches on the back of the dust jacket
Residue or marks on the cover that cannot be removedScratches or unevenly sprayed edges
A book that should have been signed but isn’tSmall white spots or scratches on sprayed edges
Dents or crushed spine/edges bigger than 1cmMinimal creasing on top or bottom of the book spine, dust jacket, or corners of 1 cm or less
Water damageWavy pages
Bent pages that affect the text on the pages
Production defects (such as a missing finish)