Illumicrate damage guidelines
Posted on June 15 2020Share this story
If you receive an item that is damaged, we will try our best to replace it for you. Please fill out our Customer Support form within 14 days of receipt of the item and we can have a replacement sent out to you. Be ready to provide photos of the damaged item/s and the box, showing the shipping label.
As a general rule, we are unable to replace a product if only the packaging is damaged, but the product itself is undamaged.
Book damage guidelines:
Does qualify as damaged
Does not qualify as damaged
|A tear/rip/cut or visible scratch on the front of the dust jacket or spine larger than 1cm||Light scratches on the back of the dust jacket|
|Residue or marks on the cover that cannot be removed||Scratches or unevenly sprayed edges|
|A book that should have been signed but isn’t||Small white spots or scratches on sprayed edges|
|Dents or crushed spine/edges bigger than 1cm||Minimal creasing on top or bottom of the book spine, dust jacket, or corners of 1 cm or less|
|Water damage||Wavy pages|
|Bent pages that affect the text on the pages|
|Production defects (such as a missing finish)|