Customer Support

Before you get in touch, have you checked if the answer to your question is in our FAQ?

The Illumicrate support team aims to get back to you within 24 working hours, but this may be extended to up to 72 during busy times. They usually answer emails Monday – Friday.

  • If you are emailing about damaged items, please check our Damage Guidelines to see if your item qualifies. (https://www.illumicrate.com/illumicrate-damage-guidelines)
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