Customer Support

Before you get in touch, have you checked if the answer to your question is in our FAQ?

We aim to reply to all queries within 24 hours Monday – Friday, however during busy periods it may be up to 72 hours.

  • If you are emailing about damaged items, please check our Damage Guidelines to see if your item qualifies. (https://www.illumicrate.com/illumicrate-damage-guidelines)
  • This field is for validation purposes and should be left unchanged.