Customer Support

Before you get in touch, have you checked if the answer to your question is in our FAQ?

The Illumicrate team is now out of the office for Christmas! We’re away from 24th-28th, returning on the 29th December. We’ll get back to you as soon as we possibly can upon our return, but we expect it will take us a few days to catch up. Thanks for your understanding and support this year, Merry Christmas!

  • If you are emailing about damaged items, please check our Damage Guidelines to see if your item qualifies. (https://www.illumicrate.com/illumicrate-damage-guidelines)
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