Shipping updates

Posted on April 7 2020

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Tuesday 17 November

General update for monthly boxes and book only beyond August

Due to issues with getting our shipments on the planned boats as a result of an increase in sea shipping due to the reduction of commercial flights and the reduction of staff at ports to unload, we are seeing delays with our products reaching us. For the rest of the year, we are updating our shipping timeframe for our monthly boxes and book only orders. We are now aiming to start shipping orders during the last week of the month, as opposed to our usual timeframe of beginning shipping 20-25th of the month.

Illumicrate Archives: The Poppy War

These are currently on track to begin shipping in the second half of November

Update 09.11: Due to the delay with our November boxes, we’re now hoping to ship these a little earlier, and expect them to begin shipping around the end of next week.

Update 17.11: These are still on track to begin shipping at the end of this week/early next week

November ‘Spellbinding Stories’ boxes

These are currently on track to ship in the second half of November

Update 09.11: Due to congestion at UK ports, one of our items for this box has been delayed. They’re now set to ship at the end of November

Update 17.11: We still have one item held up because of congestion at UK ports. As soon as this item arrives our fulfilment centre will begin packing. We’re hoping to ship these boxes at the very end of November

Illumicrate Collections: Daughter of Smoke and Bone boxes

These are currently on track to begin shipping towards the end of November

Update 28.10: Due to an ongoing delay with one of the items in this box, there’s a chance they may begin shipping at the very beginning of December. We will do everything we can to get these boxes out as fast as possible.

Update 17.11: Due to ongoing delays with one of the items in this box, these will now begin shipping in early December

December ‘A Legacy to Protect’ boxes

We are aiming to ship these earlier than usual, closer to the middle of December, so they will hopefully reach as many customers as possible before Christmas

Update 17.11: Our fulfilment centre will begin packing these boxes once the DOSAB boxes are finished packing. We are aiming to ship them in the first half of December

Outstanding orders for the Uprooted & Spinning Silver sets, This Is How You Lose the Time War and The Last Wish

All outstanding orders will be shipping with our December boxes

 

 

PAST PRODUCT SHIPPING UPDATES

Uprooted & Spinning Silver slipcase sets

These are currently on track to begin shipping in the second half of October

Update 23.10: Due to a delay with receiving the books, these will now be shipping in early November

Update 05.11: These will begin shipping tomorrow. UK tracking will be going out early next week. International orders will ship in batches over several days and you will receive tracking when your order ships. Don’t forget to check your spam and promotions folders for your tracking email

Cemetery Boys Debut Boxes

Update 28.10: A small number of labels were missed from our original shipment, and these boxes will now ship with the Uprooted and Spinning Silver sets. We’re so sorry for the additional delay.

Update 05.11: These will begin shipping tomorrow. Orders will ship in batches over several days and you will receive tracking when your order ships. Don’t forget to check your spam and promotions folders for your tracking email

Outstanding orders of The Last Wish and This Is How You Lose the Time War

Orders placed on or before 28th October will ship with the Uprooted & Spinning Silver sets

Update 05.11: These will begin shipping tomorrow. UK tracking will be going out early next week. International orders will ship in batches over several days and you will receive tracking when your order ships. Don’t forget to check your spam and promotions folders for your tracking email

October ‘Life and Death’ boxes and book only

We are currently on track to begin shipping these at the end of the last week of October

Update 28.10: These will begin shipping on Friday. International orders will ship in batches over several days, and tracking will be sent to you when your order ships. Don’t forget to check your spam/promotions folder for your tracking email

The Lives of Saints

We anticipate shipping our edition of The Lives of Saints during the first half of October

Update 07.10: These are now being packed and we expect them to start shipping next week

Update 12.10: These will now begin shipping tomorrow.

This Is How You Lose the Time War

We anticipate shipping our edition of This Is How You Lose the Time War during the first half of October

Update 07.10: These are now being packed and we expect them to start shipping next week

Update 12.10: These will now begin shipping tomorrow.

September ‘Sinister Surroundings’ boxes and book only

We are currently still waiting for the mugs to reach us. These are in the UK, but are yet to be unloaded from the ship due to delays at port, caused by both recent storms and reduction in staff due to covid distancing. Our shipping agent has so far said these will reach us Monday, and if so we estimate orders should begin shipping at the very end of next week. We will update this page if any of that changes

Update 28.09: The mugs reached our fulfilment centre today, and the full boxes will now begin to be packed. We expect shipping to begin this Friday, 2nd October.

Update 02.10: Boxes & Book Only orders began shipping today. UK tracking emails will be sent early next week. International orders ship in batches, and tracking will be sent to you when yours ships. We expect all orders to have shipped by the end of next week.

The Red Scrolls of Magic and The Lost Book of the White

These will be shipping in September, we will have a more precise shipping date soon.

Update 27.08: Due to a production delay with the printing of The Red Scrolls of Magic, we are expecting to ship these in the second half of September

Update 16.09: We now have our stock of The Red Scrolls of Magic. The Lost Book of the White was already with us, so our fulfilment centre will begin packing orders this week. We anticipate shipping commencing early next week.

Update 18.09: These will begin shipping on Monday.

The Bone Shard Daughter Debut Boxes

These will be shipping in September, we will have a more precise shipping date soon.

Update 02.09: The Bone Shard Daughter debut boxes will begin being packed once the August boxes/book only orders have shipped.

Update: 16.09: The Bone Shard Daughter debut boxes will begin shipping today! Tracking info will follow for the UK. International orders ship in batches and you will receive tracking when yours ships

 

With love,

The Illumicrate Team