Shipping updates

Posted on April 7 2020

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Thursday 24 September

General update for monthly boxes and book only beyond August

Due to issues with getting our shipments on the planned boats as a result of an increase in sea shipping due to the reduction of commercial flights and the reduction of staff at ports to unload, we are seeing delays with our products reaching us. For the rest of the year, we are updating our shipping timeframe for our monthly boxes and book only orders. We are now aiming to start shipping orders during the last week of the month, as opposed to our usual timframe of beginning shipping 20-25th of the month.

The Red Scrolls of Magic and The Lost Book of the White

These will be shipping in September, we will have a more precise shipping date soon.

Update 27.08: Due to a production delay with the printing of The Red Scrolls of Magic, we are expecting to ship these in the second half of September

Update 16.09: We now have our stock of The Red Scrolls of Magic. The Lost Book of the White was already with us, so our fulfilment centre will begin packing orders this week. We anticipate shipping commencing early next week.

Update 18.09: These will begin shipping on Monday.

Cemetery Boys Debut Boxes

Due to a delay with the books for the Cemetery Boys debut box, we expect to ship these in the second half of September

Update 16.09: The books are still not with us, though the UK distributor has assured us they will get our stock to us as soon as possible once they have received them. We have created the shipping labels already which our fulfilment centre now has, so packing can begin as soon as we have the books.

Update 24.09: We unfortunately have still not received our copies of Cemetery Boys, and are awaiting an update on when they will reach us.

September ‘Sinister Surroundings’ boxes and book only

We are currently still waiting for the mugs to reach us. These are in the UK, but are yet to be unloaded from the ship due to delays at port, caused by both recent storms and reduction in staff due to covid distancing. Our shipping agent has so far said these will reach us Monday, and if so we estimate orders should begin shipping at the very end of next week. We will update this page if any of that changes

The Lives of Saints

We anticipate shipping our edition of The Lives of Saints during the first half of October

This Is How You Lose the Time War

We anticipate shipping our edition of This Is How You Lose the Time War during the first half of October

October ‘Life and Death’ boxes and book only

We are currently on track to begin shipping these at the end of the last week of October

Uprooted & Spinning Silver slipcase sets

These are currently on track to begin shipping in the second half of October

 

 

PAST PRODUCT SHIPPING UPDATES

The Bone Shard Daughter Debut Boxes

These will be shipping in September, we will have a more precise shipping date soon.

Update 02.09: The Bone Shard Daughter debut boxes will begin being packed once the August boxes/book only orders have shipped.

Update: 16.09: The Bone Shard Daughter debut boxes will begin shipping today! Tracking info will follow for the UK. International orders ship in batches and you will receive tracking when yours ships

Outstanding orders for Aurora Burning and The Last Wish

Orders for Aurora Burning and any orders for The Last Wish placed before 5th September will be shipping with The Bone Shard Daughter, so packing will commence next week.

Update 16.09: These will begin shipping today. Tracking info will follow for the UK. International orders ship in batches and you will receive tracking when yours ships

August ‘Identity Crisis’  full boxes and book only

Unfortunately these orders are delayed due to an issue with the cover of the book, and a full update has been emailed out to all subscribers. We do not yet have a new delivery date for the books, but we would estimate that we’ll receive them back in early-mid September, and we will update this page as soon as we know. If you need to change your address for this order, please email us to request it.

Update 02.09: These are now being packed, and should begin shipping next week. We’ll update when we have an exact date shipping will commence.

Update 08.09: Boxes & book only orders began shipping yesterday! UK tracking was emailed out today. Our international shipping company ship our international orders in batches, you will receive tracking when yours ships. We expect all orders to have shipped by the end of the week. Our full boxes are missing the Lunar Chronicles item, a full update was emailed out which you can read here

Illumicrate Collections: A Darker Shade of Magic

These will be shipping in July, we will have a more precise date closer to the time.

Update 30.06: These will be shipping towards the end of July

Update 14.07: Unfortunately there was a production delay for the copies of A Darker Shade of Magic for this box, and they will not be reaching us until 10th August. We anticipate being able to ship these boxes in mid-August. We are so sorry for the length of the delay, and a full update has been emailed out to affected customers. If you would prefer a refund or need to change your shipping address, please email us to request it

Update 11.08: The books arrived with our fulfilment centre yesterday. Once the July boxes are finished, our fulfilment centre will begin packing these boxes, they are on track to start shipping next week.

Update 14.08: These boxes will begin shipping on Monday. International boxes will ship in batches over a period of several days, with tracking sent when your order ships. UK tracking will be sent on Tuesday.

July ‘We Are the Resistance’ full boxes & book only

We have switched to sea shipping for a lot of our items and have started to see delays with customs in the country of departure. As a result, the ceramic book pots for this box will not be arriving with us until the first week of August, and we anticipate shipping the boxes & book only in mid-August. A full update was emailed to affected customers and we are so sorry for the delay. If you would prefer a refund or need to change your shipping address, please email us to request it

Update 11.08: The book pots arrived last week and our fulfilment centre team have been hard at work packing. The July boxes & book only will begin shipping tomorrow. International boxes will ship in batches over a period of several days, with tracking sent when your order ships. UK tracking will be sent this week.

Illumicrate Exclusive: The Last Wish

We had to return the remaining stock of these books to the printer to remedy quality issues. We now have an estimate for when the books will arrive back with us, and we anticipate shipping orders out in early August. We are so sorry for the length of the delay, and a full update has been emailed out to affected customers. If you would prefer a refund or need to change your shipping address, please email us to request it

Update 31.07: Outstanding orders began shipping today. International orders ship in batches over a period of several days, with tracking being sent when your order ships. All international orders should be shipped by the middle of next week, UK tracking was sent today.

Illumicrate Exclusive: Harrow the Ninth

There should be no delays with the shipping of this book, and we anticipate shipping orders out in early August.

Update 31.07: Orders began shipping today. International orders ship in batches over a period of several days, with tracking being sent when your order ships. All international orders should be shipped by the middle of next week, UK tracking was sent today.

 

 

With love,

The Illumicrate Team